ITT72 MA State Contract

New Era Technology is an approved vendor on the Commonwealth of Massachusetts ITT72 State Blanket Contract to provide Network Services, Communications Services & Related Equipment including Converged Voice & Data Solutions

Trouble Reporting

Our Self Service portal is available to all contract customers for System Trouble Reporting, Trouble Ticket Status Tracking, Proposal Requests, Agency Account Tools and more.

24/7 NOC Portal

Services are delivered via our Massachusetts-Based 24 Hour Network Operations Centers to provide Device Monitoring, Real-time Status, Historical Reporting and Automated Alerting.

Contract Pricing

Visit our State Blanket Pricing and Ordering Information site for New Era Manufacturer Partners/Authorizations, Price Discount Information, Employee Certifications, Job Descriptions, and more.

New Era Government Solutions

New Era understands the unique set of challenges that state and local governments face. We have proven experience working with federal, local, and state government organizations to engineer tailored solutions that fit complex needs.

New Era government solutions streamline and integrate a vast array of collaboration and UC technologies, including telephony, UCaaS, SIP, audio/web conferencing, video conferencing, unified messaging, instant messaging, and more.

Category 2 Voice Services

SIP, Inbound/Outbound, Local, Direct Inward Dialing (DID)

Category 3 Conferencing

Audio Conferencing, Web Conferencing, Video Conferencing

Category 7 Managed Srvcs

Ongoing Support, MassVoice, Emergency Notification, PBX, VOIP

Category 8 Contact Center

Call Center, ACD, IVR, advanced routing, and other features

Category 9 Equipment

Systems and Equipment directly related to the Network & Communications

Meet with an Expert

Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organization.